Knowledgebase

 Can I get a copy of my New Account Information email?

You can see copies of any emails we have sent to you during the past 6 years by logging in to...

 Do you support PHP mail()?

No, we do not. The sendmail() or php mail() function is widely abused and exploited by spammers...

 Emails not being received

If you notice that there are certain emails that are not being received, when you know for...

 Error 550 Access denied Invalid HELO name

I cannot send emails.When sending email using an email application on your computer such as...

 How do I set custom MX records for my domain?

If your website is hosted with us and you want to use a third party email provider such as Gmail...

 How do I setup MX records for G Suite and Gmail with my domain?

If your website is hosted with us and you want to use Gmail you will need to change the MX...

 How to create an email account

To create an email account: Login to cPanel Within the "Email" section click on the...

 How to install a Lets Encrypt SSL certificate

If you wish to protect the information that passes between your website and its users and your...

 How to set up mail in macOS Sierra

With the launch of macOS Sierra, Apple have taken steps to simplify the creation of email...

 I can receive emails but I cannot send emails

If you can receive emails on your account but cannot send emails it may be for one of two...

 I cannot access my website or cPanel

One of the common reasons we have support tickets submitted is from people who have “locked...

 I cannot send or receive emails

If you cannot send or receive emails you may want to check to see if you have received any...

 I have not received an email from you

If you have placed an order for a service or hosting and have not received any emails or...

 Is there a mailbox size or storage limit?

The mailbox size or storage limit is called the Mailbox Quota and the default Mailbox Quota is...

 Problems setting up email on Windows 8

Windows 8 and Windows RT do not natively support the POP3 email protocol. If you use Windows 8...

 Quick Shortcuts User Guide

Once you login to your Client Area you are greeted with an account summary home page. If you...

 SpamExperts Incoming Email Filtering

Once you have purchased our SpamExperts Incoming Email Filtering service, your domain will be...

 SpamExperts Outgoing Email Filtering

Once you have purchased our SpamExperts Outgoing Email Filtering service, the first thing you...

 Using POP3 or IMAP with TLS/SSL

Secure email collection and transmission can be acheived by using POP3 or IMAP with TLS/SSL. We...

 What anti-spam tools do you use?

What anti-spam tools do you provide? For our cPanel premium hosting accounts we provide...

 What are Domain Keys and DKIM?

A Domain Key is an electronic signature that is applied to every email you send to verify your...

 What is Lets Encrypt SSL?

Lets Encrypt is an automated SSL certificate that can be used to protect both your website and...

 What is SMTP (Simple Mail Transfer Protocol)?

SMTP is short for Simple Mail Transfer Protocol, a protocol for sending e-mail messages across...

 What is SpamAssassin?

For our cPanel premium hosting accounts we provide SpamAssassin free of charge. SpamAssassin is...

 What is SpamExperts?

SpamExperts is a professional email protection system merited with an outstanding performance at...

 What is a DNS MX Record?

A DNS MX Record (or Mail Exchange record) directs email to the correct server for a particular...

 What is an SPF Record and how do I use it?

SPF records are used to validate that the mail server sending your emails is authorised to do so...

 What is the difference between Local, Backup, and Remote Mail Exchanger for Email Routing?

Under the EMAIL section in cPanel there is an icon called "Email Routing". When you select...

 What is the difference between POP3 and IMAP?

The key difference between POP3 and IMAP is where the emails are stored. POP3 emails are stored...