Privacy Policy

1. Introduction

This Privacy Policy explains how Pay Monthly Hosting ("we" or "us") collects, uses and protects the types of personal data that we may collect about you when you use this website or any products and services ("Services").

Pay Monthly Hosting may change this policy from time to time by updating this page. You should check this page regularly to ensure that you are happy with any changes.

2. When do we collect your information

When you visit our website
When you create an account with us
When you purchase any of our Services
When you contact our Customer Support Teams

3. What sort of information do we collect

Specifically identifiable information that you supply
When you create an account or contact us we collect your personal data only as it might be needed for us to deliver our Services, such as:

Name
Address
Email address
Telephone number

Non-specifically identifiable information via the use of cookies and similar technologies
When you visit our website, we track visitors browsing behaviour such as, links visited, device type, browser type, internet service provider (ISP), date and time stamp. We also collect your IP address as part of these analytics which can be used to determine the approximate geographic location of your internet connection.

Data relating to the use of our Services
If you have logged in to access any of our Services we automatically collect non-specifically identifiable information (as above) into various log files. This data, when combined with your user login, can be directly attributed to you.

4. How and why do we use your information

We strongly believe in both minimising the data we collect and limiting its use and purpose to that data which:

is necessary to deliver our Services
we are required or permitted for legal compliance or other lawful purposes
we have been given your consent to use

These uses include delivering, protecting and improving the Services we provide to you such as:

Notification of Service purchases, renewal and expiry dates
Detection and prevention of fraud or fraudulent use of our Services and systems
Optimisation of the performance and delivery of our Services
Diagnosis of errors or failures with our Services
Identification of any security risks or abuse of our Services
Identification of improvements and enhancements to our Services
Notification of updates and special offers regarding our Services

5. Who do we share your personal data with

We will only distribute or share your personal data when we are required to do so by law, other than for the purpose of providing the Services as requested by you, or as needed on our behalf, with trusted third parties.

These trusted third parties are subject to strict data processing regulations and are prohibited from utilising, sharing or retaining your personal data for any purpose other than as they have been specifically contracted to provide in accordance with the EU General Data Protection Regulation (GDPR) or the EU-U.S. Privacy Shield. These trusted third parties currently provide us with integrated services as follows:

Credit or debit card and payment processing

Stripe

Direct Debit payment processing

GoCardless

Domain name registration/transfer/renewal

NetEarthOne
UK2Group
Nominet

6. How we protect your personal data

We are committed to ensuring that your personal data is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect and store.

Any personal information that is passed to our website is collected through "https" technology using secure SSL pages, identified by a padlock in your browser, so that you can be sure that the information you provide is protected and secure.

No credit or debit card details are stored on our site.

7. Controlling your personal data

Your account information and personal data is protected by a username and password combination that was set by you.

You can easily view and update your personal data at any time by accessing your account though the Client Area on our website.

You may also request a copy of your personal data which we hold in accordance with the EU General Data Protection Regulation (GDPR). If you would like a copy of your personal data please contact us (using the Contact Us form in the Client Area) and we will then process your request accordingly.

8. Where your personal data may be processed

For some domain name registration/transfer/renewal services we will need to share your personal data with one of our trusted third parties and suppliers based outside the European Economic Area (EEA) in the USA. This transfer is in accordance with the EU-U.S. Privacy Shield regulations.

Otherwise your data is processed inside the European Economic Area (EEA) and is subject to the EU General Data Protection Regulation (GDPR).

9. How long do we keep your personal data

We retain personal data only for as long as necessary to provide the Services you have requested and thereafter for a retention period of 36 months. This is for legitimate legal and business purposes such as:

resolving, defending or enforcing our legal rights and obligations
needing to maintain adequate and accurate financial records

Once your account has been inactive for a period of 36 months it is deleted from our systems.

10. How can you control the use of your personal data for marketing emails

You can either grant or withdraw your consent for us to use your personal data for marketing emails by logging into your account in the Client Area on our website, and under the "Edit Account Details" section you can change your preference to either Opt In or Opt Out of our mailing list.

To stop receiving marketing emails at any time whilst you are Opted In, you can also click the "unsubscribe" link in the email communication that we have sent you.

11. Age Restrictions

Our Services are solely available for purchase and use for those aged 18 years and over. If you know of, or have reason to believe, anyone under the age of 18 that has provided us with any personal data, please contact us and provide the relevant details for us to investigate.

12. Links to other websites

Our website may contain links to other websites of interest for your convenience. Once you have used these links to leave our site, we are not responsible for the protection and privacy of any information which you provide whilst visiting these sites. You should exercise caution and look at the respective Privacy Policy for that website.

13. Contacting the Regulator

If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. Their website is at www.ico.org.uk/concerns.

14. Any questions

If you have any questions, concerns or complaints about our Privacy Policy please contact us (using the Contact Us form in the Client Area).