Knowledgebase

 AutoSSL has renewed but the new certificate lacks some of the website’s domains

If you receive an email from the AutoSSL process reporting an error please read the email very...

 Bandwidth Limit Exceeded - http 509 error message

If you are seeing the following http 509 Bandwidth Limit Exceeded error it is because you have...

 Can I try a demo of your cPanel hosting control panel?

Yes, you can try a cPanel demo of our hosting control panel at the following link: cPanel Demo...

 Disk Space Limit Exceeded

If you receive a warning that you are approaching the limit of the disk space allocated to your...

 Do you have any cPanel Video Tutorials?

Yes, we do. If you need any additional help or guidance in completing any actions within your...

 How can I test or preview my website before DNS propagation is completed?

Once you have created a website hosting account with us you may wish to preview your website...

 How do I change my php.ini settings or PHP Options?

If you wish to see or change what php.ini settings or PHP Options are enabled globally on your...

 How do I change my version of PHP?

PHP is a widely-used, open source scripting language that is especially suited for website...

 How do I login to cPanel?

We recommend that you always login to cPanel using our secure connection from within your Client...

 How many dedicated IP addresses can I have on my account?

You cannot have a dedicated IP address, you can only use our shared IP address.This is because we...

 How to auto update WordPress using Softaculous

If you have installed WordPress using our Softaculous auto installer, you can make life even...

 How to create an FTP account or user

You can create additional FTP accounts (or users) within cPanel to upload content to your...

 How to delete my Site Publisher page?

When you have created your own website and you are ready to replace your quick and easy Site...

 How to free up more Disk Space

If you are receiving email warnings that you are running out of disk space (i.e. that your Disk...

 How to install WordPress using Softaculous

If you have purchased a Pay Monthly Hosting plan and wish to install WordPress, we would...

 How to move WordPress using the Export and Import Tools utility

How to move WordPress to Pay Monthly Hosting using the Export and Import Tools utility. If you...

 I cannot access cPanel

Most corporate networks will block access to the port used by cPanel. Additionally, some...

 I cannot access my website or cPanel

One of the common reasons we have support tickets submitted is from people who have “locked...

 I get a security warning when logging into my hosting control panel

When I try to login to my hosting control panel I get a security warning in my browser. Mozilla...

 I have made changes to my website but I cannot see them

Our servers use the latest technology which caches (or stores) views of your website that can be...

 Pay Monthly Drupal Hosting

Pay Monthly Drupal HostingAll of our Pay Monthly Hosting packages are perfect for hosting your...

 Pay Monthly Joomla! Hosting

Pay Monthly Joomla! HostingAll of our Pay Monthly Hosting packages are perfect for hosting your...

 Pay Monthly Magento Hosting

All of our Pay Monthly Hosting packages are perfect for hosting your very own Magento online...

 Pay Monthly PrestaShop Hosting

Pay Monthly PrestaShop HostingAll of our Pay Monthly Hosting packages are perfect for hosting...

 Pay Monthly WordPress Hosting

Pay Monthly WordPress Hosting All of our Pay Monthly Hosting packages are perfect for hosting...

 Quick Shortcuts User Guide

Once you login to your Client Area you are greeted with an account summary home page. If you...

 Resources (Limits and Usage) - Pay Monthly Hosting plan

Within cPanel you can see the particular Pay Monthly Hosting plan resources that are allocated to...

 Resources (Limits and Usage) - Server

Within cPanel you can see the particular server resources that are allocated to your individual...

 Using MultiPHP Manager to apply versions of PHP to my account

The MultiPHP Manager enables you to change the version of PHP running on your account, even...

 Website Builder FTP error

When trying to publish your site using Website Builder and it fails with the error message: FTP...

 What PHP extensions are enabled in my version of PHP?

If you wish to see what PHP extensions are enabled on your version of PHP and what other...

 What is Imunify360?

Imunify360 is a powerful all-in-one security solution for Linux web servers powered by AI, based...

 What is JetBackup?

JetBackup is a fully automated professional backup solution. JetBackup is provided FREE of...

 What is Lets Encrypt SSL?

Lets Encrypt is an automated SSL certificate that can be used to protect both your website and...

 What is ModSecurity?

ModSecurity is a web application firewall that provides website protection from a range of...

 What is Site Publisher?

Site Publisher is a feature which allows you to create an instant single page website from a...

 What is Softaculous?

Softaculous is the leading Auto Installer that automates the installation of over 300 web...

 What is SpamAssassin?

For our cPanel premium hosting accounts we provide SpamAssassin free of charge. SpamAssassin is...

 What is Website Builder?

Website Builder is a quick and easy way to build a website with no technical knowledge in just...

 What is cPanel?

cPanel is your Hosting Control Panel that you will use to manage all aspects of your online web...

 Where are my Apache error logs?

Your Apache server error logs are located in your cPanel for your hosting account under the...

 Why is there a folder called .well-known in my webspace?

What is the .well-known folder or directory in my public_html directory? I have not created or...