Knowledgebase

 AutoSSL has renewed but the new certificate lacks some of the website’s domains

If you receive an email from the AutoSSL process reporting an error please read the email very...

 Can I use an SSL with an Addon Domain?

Yes, we can install an SSL certificate on an Addon domain name. Please note that as we now use...

 Do you allow remote connections to MySQL databases?

Yes, you can allow remote access to specific hosts. Select the "Remote MySQL" icon under the...

 Do you support PHP mail()?

No, we do not. The sendmail() or php mail() function is widely abused and exploited by spammers...

 How do I force any visitors to my site to use my free SSL Certificate or https?

There are various ways you can force all visitors to your site to use the https protocol and your...

 How do I use my free SSL Certificate?

Shortly after the nameservers for your domain are pointed to your cPanel Pay Monthly Hosting plan...

 How to install a Lets Encrypt SSL certificate

If you wish to protect the information that passes between your website and its users and your...

 How to password protect directories or folders

Simply click on the "Directory Privacy" icon in the "Files" section of your cPanel and the wizard...

 How to protect your site from hackers (common exploits and security threats)

The following are perhaps the top three threats to the security of your website and/or personal...

 I cannot access my website or cPanel

One of the common reasons we have support tickets submitted is from people who have “locked...

 I get a security warning when logging into my hosting control panel

When I try to login to my hosting control panel I get a security warning in my browser. Mozilla...

 Using POP3 or IMAP with TLS/SSL

Secure email collection and transmission can be acheived by using POP3 or IMAP with TLS/SSL. We...

 What anti-spam tools do you use?

What anti-spam tools do you provide? For our cPanel premium hosting accounts we provide...

 What are Domain Keys and DKIM?

A Domain Key is an electronic signature that is applied to every email you send to verify your...

 What is Imunify360?

Imunify360 is a powerful all-in-one security solution for Linux web servers powered by AI, based...

 What is Lets Encrypt SSL?

Lets Encrypt is an automated SSL certificate that can be used to protect both your website and...

 What is ModSecurity?

ModSecurity is a web application firewall that provides website protection from a range of...

 What is SSL?

The SSL protocol is the Web standard for encrypting communications between users and SSL (secure...

 What is an SPF Record and how do I use it?

SPF records are used to validate that the mail server sending your emails is authorised to do so...

 What is the difference between Shared SSL and Private SSL?

An SSL (secure socket layer) certificate encrypts information as it is transferred across the...

 Why is there a folder called .well-known in my webspace?

What is the .well-known folder or directory in my public_html directory? I have not created or...